COVID-19 Shipping/Pickup/Delivery Options
For ALL customers-
All items ship from our Store St. location in Victoria, BC with Canada Post. We are trying to get orders out asap, but please keep in mind we are on a skeleton crew, and Canada Post is also experiencing delays. We cannot guarantee any delivery times, and appreciate your patience and the hard work of all our delivery/postal workers during this time.
For LOCAL customers-
We have in-store contact-free pickup available; Monday/Wednesday/Saturday from 12-4pm. Please select this option during checkout.
Please bring your order confirmation and valid photo ID & call us @ 250-380-0020 when you arrive during your designated time slot. Show your confirmation/ID from inside car & we will verify and load your order while maintaining safe distancing.
Orders are generally ready within 24hours, and must be picked up within 10days.
If you are within 10km of the shop (V8W3J6), we are offering FREE contact-free delivery for orders over $50. We will contact you after receiving your order to arrange a date/timeslot for delivery.
If you choose free local delivery and are outside of our delivery range we will ship if your order meets our free shipping minimum, otherwise we will send you a invoice/adjustment for the shipping fee prior to shipping your order.
We are not entering condo or apartment buildings but leaving them in the entrance unless there is ease accessing the lobby, we will then leave them at the concierge.
Under the current situation, our return policy will be eased and adapted for the duration of the temporary store closure. We will process and accept returns of goods upon reopening of the store, please hang on to any returns until that time.
If you have any questions or concerns, please get in touch and we'd be happy to help.